Wordify - Problems Issuing SSL for new sites – Incident details

All systems operational

Problems Issuing SSL for new sites

Resolved
Operational
Started over 3 years agoLasted 3 hours 25 minutes

Affected

Wordify Sites (US)

Operational from 7:27 AM to 10:53 AM

Wordify Sites (UK)

Operational from 7:27 AM to 10:53 AM

Wordify Sites (AU)

Operational from 7:27 AM to 10:53 AM

Wordify Sites (DE)

Operational from 7:27 AM to 10:53 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident was caused by an outage at Lets Encrypt our SSL provider.

    For more information about the root cause here is the Lets Encrypt status notification
    https://letsencrypt.status.io/pages/history/55957a99e800baa4470002da

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently working on an issue where SSL certificates are not provisioning for new sites or adding new domains to a site.

    This may show up as a site showing "Your connection is not private" when first being accessed.

    We are currently working on fully understanding this issue and will provide a status update as soon as we can resolve the issue.