Duration: 1 hour

Affected Components: Wordify Sites (DE), Wordify Sites (UK)

May 6, 00:00:00 GMT+0
Identified - We’re making a small change and will temporarily suspend traffic to UK/EU sites for 30-60 seconds per site. This is a significant change so we apologise for the short notice..

May 6, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Wordify Sites (AU)

May 5, 13:30:00 GMT+0
Identified - We're making a small change will temporarily suspend traffic to AU sites for between 30-60 seconds per site. This is an important change, which is why we've been unable to provide much notice..

May 5, 13:30:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Wordify Sites (US)

May 5, 09:00:00 GMT+0
Identified - We're making a small change will temporarily suspend traffic to US sites for between 30-60 seconds per site. This is an important change, which is why we've been unable to provide much notice. .

May 5, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 23 minutes

Affected Components: Wordify Sites (US), Wordify Sites (AU)

Jul 25, 21:30:53 GMT+0
Identified - We have detected a number of sites down and reporting a 421 Misdirected Request across our network. We have identified the core issue and it has been resolved on some services. We are continuing to resolve this issue across other affected services..

Jul 25, 22:54:00 GMT+0
Resolved - All services have been fully restored and are operating normally. **Summary:** Earlier today, we experienced a service disruption caused by an upstream system update that affected a small proportion of our server infrastructure. Our technical team quickly identified the issue and implemented a workaround to restore services. **Resolution:** * Services began coming back online at approximately 10:38 pm Friday UTC * Full restoration was completed by 10:54 pm Friday * We have implemented additional safeguards to prevent similar issues in the future * All automatic system updates have been reconfigured to prevent unscheduled disruptions **Customer Impact:** We sincerely apologize for any inconvenience this may have caused. If you continue to experience any issues, please contact our support team immediately. **Next Steps:** Our team is conducting a thorough post-incident review to identify additional preventive measures and improve our update procedures. Thank you for your patience during this incident..

Duration: 25 minutes

Affected Components: Wordify DashBoard

Jun 6, 06:35:01 GMT+0
Identified - Maintenance is now in progress.

Jun 6, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 6, 06:35:00 GMT+0
Identified - Sorry, we're just performing some maintenance. The service will be offline for up to 10 minutes..

Duration: 2 hours

Affected Components: Wordify Sites (UK)

Mar 29, 14:01:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 29, 12:01:00 GMT+0
Identified - During this maintenance window we will be upgrading MySQL which will cause a brief outage to each site. The duration of the outage will depend on the size of the database and vary between 1 and 20 minutes. The average site will be completed in under 10 mins. We’re sorry for any inconvenience caused..

Mar 29, 12:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wordify Sites (UK)

Mar 12, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 12, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 01:30:00 GMT+0
Identified - **Impact:** Brief service interruption (up to 120 seconds) for select websites hosted on our UK infrastructure. **What's happening:** We're implementing critical infrastructure improvements to enhance overall system reliability and performance. These updates are part of our ongoing commitment to providing the best possible hosting experience. **What to expect:** * Only selected sites in the US region will experience a brief pause * Maximum downtime of 120 seconds per affected site * No action required from you during this process We apologize for the short notice and any inconvenience this may cause. Our support team will be available 24/7 throughout this maintenance window should you have any questions or concerns..

Duration: 1 hour

Affected Components: Wordify Sites (US)

Mar 11, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 11, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 08:00:00 GMT+0
Identified - **Impact:** Brief service interruption (up to 120 seconds) for select websites hosted on our US infrastructure. **What's happening:** We're implementing critical infrastructure improvements to enhance overall system reliability and performance. These updates are part of our ongoing commitment to providing the best possible hosting experience. **What to expect:** * Only selected sites in the US region will experience a brief pause * Maximum downtime of 120 seconds per affected site * No action required from you during this process We apologize for the short notice and any inconvenience this may cause. Our support team will be available 24/7 throughout this maintenance window should you have any questions or concerns..

Duration: 1 day and 52 minutes

Affected Components: Wordify Sites (US)

Jan 19, 20:33:00 GMT+0
Identified - We aware of and are working on an nginx load balancer failure in ne of the US GCP regions We are continuing to work on a fix for this incident and will provide further updates shortly..

Jan 19, 21:25:28 GMT+0
Monitoring - Sites are now back up. We're continuing to investigate the root cause. .

Jan 20, 21:25:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 23 hours and 19 minutes

Affected Components: Email Gateway Services

Jan 6, 09:26:32 GMT+0
Investigating - We're currently seeing email be stored and not forwarded via SendGrid gateway. We have started rolling out an alternative gateway service, so not all sites are effected by this issue. If you're experiencing issues please contact support..

Jan 7, 23:18:40 GMT+0
Identified - All new emails should now be coming through as we've switched all services to an alternative email gateway. If you're still having issues with new emails, please contact support asap. Previous emails that were sent are still with sendgrid and we're continuing to work with them to get them delivered. .

Jan 8, 00:47:52 GMT+0
Monitoring - The backlog of SendGrid messages are now being delivered. Thanks for your patience while we worked to resolve the issue..

Jan 8, 08:45:25 GMT+0
Resolved - All backlog emails have now been successfully delivered. Please check your emails are working ok on your sites and if you're having any issues please contact support asap. Sendgrid is no longer the primary relay for emails, so this issue shouldn't happen again. Sincere apologies for the inconvenience caused to you and your customers..

Duration: 3 hours and 17 minutes

Affected Components: Email Gateway Services

Dec 18, 19:54:46 GMT+0
Identified - We are currently experiencing a service disruption affecting our email delivery system. Our email provider has temporarily suspended service while investigating two isolated spam related incidents that have now been fully resolved on our end. ## Current Status * Email delivery is currently impacted platform-wide * Our team has implemented all necessary security fixes * We are actively working with our provider to restore service * All pending messages will be delivered automatically once service is restored ## What We're Doing * Maintaining constant communication with our email provider for service restoration * Implementing additional security enhancements * Developing long-term solutions to prevent future disruptions We understand the impact this has on our customers and are working diligently to restore full service as quickly as possible. We will provide updates as soon as we have more information..

Dec 18, 20:36:21 GMT+0
Monitoring - The service has now been restored. It make take a short while for the backlog to be sent. .

Dec 18, 23:11:21 GMT+0
Resolved - This incident has been resolved, and normal service has been restored. Thank you for patience while we resolved this issue. .

Duration: 1 hour

Affected Components: Wordify Sites (US)

Dec 5, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 5, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 5, 08:00:00 GMT+0
Identified - We will be performing a critical infrastructure upgrade to enhance our service reliability. During this maintenance window, you may experience a brief service pause (under 5 minutes) while we migrate workloads between clusters. Our team has planned this essential upgrade to improve long-term platform stability and performance. We understand this may cause temporary inconvenience and appreciate your understanding..

Duration: 2 hours

Affected Components: Wordify Sites (AU)

Nov 19, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 19, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 19, 15:00:00 GMT+0
Identified - During this maintenance window we will be upgrading MySQL which will cause a brief outage to each site. The duration of the outage will depend on the size of the database and vary between 1 and 20 minutes. The average site will be completed in under 10 mins. We’re sorry for any inconvenience caused..

Duration: 48 minutes

Affected Components: Wordify Sites (US)

Oct 5, 01:25:00 GMT+0
Identified - We're investigating a possible corrupt file system on one of the frontend servers in a single zone in Google Cloud US. We may need to take a small amount of websites offline as a proactive measure to avoid a longer outage. We'll update this status as soon as we've completed the work. Sorry for any inconvenience caused..

Oct 5, 02:13:24 GMT+0
Completed - We've completed the maintenance successfully and aren't seeing any ongoing issues. Disk repair completed with no loss of data, so we believe the issues to be completely resolved now. If you are experiencing any ongoing issues, please let us know. Enjoy your weekends :) .

Duration: 7 minutes

Affected Components: Wordify Sites (US)

Sep 18, 07:41:44 GMT+0
Identified - Maintenance is now in progress..

Sep 18, 07:48:49 GMT+0
Completed - All reboots have been completed..

Sep 18, 07:32:46 GMT+0
Identified - Hi, We're having to do an emergency restart of some services in Google Cloud US region that power the Infinity tier plans. This will cause a brief 2-4 min outage on some sites. We apologise for the inconvenience this work causes. Regards, Wordify.

Duration: 1 day, 19 hours and 46 minutes

Affected Components: Wordify Sites (US)

May 8, 14:23:49 GMT+0
Investigating - We're getting some reports of false positive alerts from WP Manage (Site24x7) to some sites on AWS US East 2\. We're investigating the issue and we appreciate your patience while we work out the cause. .

May 10, 10:09:27 GMT+0
Resolved - This has now been resolved, thanks for your patience while we worked through the issue. The problem was with a single Site24x7 (used by ManageWP) monitoring node being blocked in the US AWS WAF. .

Duration: 6 minutes

Affected Components: Wordify DashBoard

Oct 17, 08:30:00 GMT+0
Identified - Maintenance is now in progress..

Oct 17, 08:35:41 GMT+0
Completed - Maintenance has completed successfully..

Oct 17, 09:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 5 days

Affected Components: Wordify Sites (AU)

Sep 30, 02:02:00 GMT+0
Investigating - We are currently investigating this incident..

Sep 30, 04:02:00 GMT+0
Resolved - Unity Pro sites in the AU region had issues connecting to the database servers. This issue required a roll back of certain data, hence the outage duration. We apologize for any inconvenience this caused. .

Duration: 3 hours and 26 minutes

Affected Components: Wordify Sites (UK) , Wordify Sites (AU), Wordify Sites (DE), Wordify Sites (US)

Jul 14, 07:27:17 GMT+0
Investigating - We are currently working on an issue where SSL certificates are not provisioning for new sites or adding new domains to a site. This may show up as a site showing "Your connection is not private" when first being accessed. We are currently working on fully understanding this issue and will provide a status update as soon as we can resolve the issue..

Jul 14, 10:53:12 GMT+0
Resolved - This incident was caused by an outage at Lets Encrypt our SSL provider. For more information about the root cause here is the Lets Encrypt status notification https://letsencrypt.status.io/pages/history/55957a99e800baa4470002da This incident has been resolved..

Duration: 1 hour

Affected Components: Wordify Sites (US)

Mar 29, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 29, 08:00:00 GMT+0
Identified - During this Emergency maintenance window, your sites could have a small outage of up to 5 mins. We apologise for the short notice, but this maintenance is necessary to mitigate future issues. This change event starts at 08:00 UTC (4am New York, 1am San Francisco) and will last for 1 hour..

Mar 29, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wordify Sites (UK)

Mar 16, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 16, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 16, 02:30:00 GMT+0
Identified - During this Emergency maintenance window, your sites could have a small outage of up to 5 mins. We apologise for the short notice, but this maintenance is necessary to mitigate future issues. This change event starts at 02:30 UTC and will last for 1 hour..

Duration: 3 hours and 25 minutes

Affected Components: Wordify Sites (UK)

Jan 31, 17:07:28 GMT+0
Resolved - All sites are now available and stable. We are marking this issue as resolved..

Jan 31, 13:42:49 GMT+0
Investigating - We are currently Investigating issues with some sites being unavailable in our UK zone. .

Jan 31, 16:22:08 GMT+0
Monitoring - I apologize for the lack of updates on this issue. We have found the issue and implemented a fix which has brought the unavailable sites back online. we are currently monitoring the result..

Duration: 2 hours and 48 minutes

Affected Components: Wordify Sites (US)

Nov 18, 09:12:20 GMT+0
Investigating - We are currently investigating this incident..

Nov 18, 09:26:52 GMT+0
Identified - We have identified an issue with external routing on one part of the US Service affecting a limited number of sites on AWS. The service was running but not available from from some geographic regions. The issue has now been resolved and all sites. All services are available and passing our internal health checks..

Nov 18, 09:27:18 GMT+0
Resolved - We are now marking this issue as resolved..

Nov 18, 11:02:07 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Nov 18, 10:55:07 GMT+0
Identified - This issue is still causing issues for some sites. We're working on the fix now. .

Nov 18, 12:00:00 GMT+0
Resolved - The issue is no longer occurring and is now considered resolved..

Affected Components: Wordify Sites (US)

Oct 14, 01:52:00 GMT+0
Resolved - Performance Degradation for US Availability Zone. High CPU Steal Time was observed in AWS US East 2. This was affecting multiple sites. This issue has now been resolved..

Duration: 3 hours and 7 minutes

Affected Components: Wordify DashBoard

Aug 5, 01:34:17 GMT+0
Identified - Wordpress.org is currently down which might affect searching and adding plugins and themes Status updates here: https://status.wordpress.org/ .

Aug 5, 04:40:56 GMT+0
Resolved - wordpress.org is backup..

Duration: 3 hours and 2 minutes

Affected Components: Wordify DashBoard

Jun 21, 06:42:58 GMT+0
Investigating - Cloudflare is currently down which is affecting my.wordify.com as well as any customers using them. We're currently investigating. .

Jun 21, 06:45:52 GMT+0
Identified - Cloudflare has now updated its status page: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj.

Jun 21, 07:24:31 GMT+0
Monitoring - Cloudflare implemented a fix and is currently monitoring the result..

Jun 21, 09:45:20 GMT+0
Resolved - Cloudflare resolved the issue. .

Duration: 1 hour

Affected Components: Wordify Sites (AU)

Jun 7, 13:50:00 GMT+0
Identified - During this Emergency maintenance window, your sites could have a small outage of up to 5 mins. We apologise for the short notice, but this maintenance is necessary to mitigate future issues. This change event starts at 13:50 UTC and will last for 1 hour. .

Jun 7, 14:50:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 7, 13:50:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wordify Sites (US)

Jun 7, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 7, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 7, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 7, 07:00:00 GMT+0
Identified - During this Emergency maintenance window, your sites could have a small outage of up to 5 mins. We apologise for the short notice, but this maintenance is necessary to mitigate future issues. This change event starts at 07:00 UTC and will last for 1 hour. .

Duration: 1 hour

Affected Components: Wordify Sites (UK)

Jun 3, 01:00:00 GMT+0
Identified - During this Emergency maintenance window, your sites could have a small outage of up to 5 mins. We apologise for the short notice, but this maintenance is necessary to mitigate future issues. This change event starts at 01:00 UTC and will last for 1 hour. .

Jun 3, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 3, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 16 minutes

Affected Components: Wordify Sites (US)

May 30, 15:30:00 GMT+0
Investigating - Currently investigating issue with some sites unavailable in the US Region. This appears to be a partial effecting some site. We are investigating as a high priority and will update here shortly with more information .

May 30, 16:46:04 GMT+0
Monitoring - We are continuing to monitor the service and will investigate further to determine the root cause..

May 30, 16:46:00 GMT+0
Resolved - There was a problem with a node in the US data centre which required manual intervention for recovery. The node has been up and stable since it recovered and we are now closing this issue..

May 30, 16:32:07 GMT+0
Identified - This incident is now resolved and sites are available. if you are continuing to see problems please contact support. We are continuing to monitor the service and will investigate further to determine the root cause..

Duration: 1 hour and 34 minutes

Affected Components: Wordify Sites (US)

Apr 7, 03:01:03 GMT+0
Investigating - We are currently investigating this incident. Update to follow. .

Apr 7, 03:06:14 GMT+0
Monitoring - This issue has been identified and resolved. We're continuing to monitor. .

Apr 7, 04:35:10 GMT+0
Resolved - Been monitoring for over an hour and everything is looking good. Closing this one out. .