Wordify - Some sites in the UK region are unavailable – Incident details

Some sites in the UK region are unavailable

Resolved
Major outage
Started 2 days agoLasted 7 hours 18 minutes

Affected

Wordify Sites (UK)

Major outage from 6:04 AM to 12:17 PM, Operational from 12:17 PM to 1:22 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The affected UK sites have been back online since 12:17 UTC, following a power event at Google Cloud's London (europe-west2-b) zone that began at approximately 06:04 UTC. Services have remained stable since recovery. If you notice any ongoing issues with your site, please contact our support team. We apologise for the disruption.

  • Monitoring
    UTC
    Monitoring

    Google Cloud has restored power and services in its London (europe-west2-b) zone, and the affected sites have been back online since approximately 12:17 UTC. We have checked the service and sites are loading normally. Some sites may be slightly slower than usual for a short time while caches warm up. We are continuing to monitor closely.

  • Update
    UTC
    Update

    Google Cloud has confirmed the cause: a power event in its europe-west2-b (London) zone, where the affected server is located. Google reports the power issue is now mitigated and expects infrastructure services to begin recovering over the next 30 minutes, with remaining services restored after that. We will bring the affected sites back online as soon as Google's platform allows and will post another update once service is restored.

  • Update
    UTC
    Update

    Some websites hosted in our UK (London) region remain unavailable. Google Cloud’s networking incident has expanded and now affects 14 regions across Europe. Google has confirmed high packet loss between virtual machines and has not yet given a workaround or an estimated time to resolve.

    Until Google’s networking recovers, we can’t bring the affected sites back online. Your website files, databases and email are safe. Nothing has been lost.

    Most Wordify sites, including many in the UK, are not affected and are running normally.

    We’re monitoring continuously and will restore service the moment Google’s systems allow it.

  • Identified
    UTC
    Identified

    Since approximately 06:04 UTC, websites hosted on one of our UK (London) servers have been unavailable. Visitors may see timeouts or Cloudflare 52x errors. The cause has been identified as an active incident with our infrastructure provider, Google Cloud, affecting networking in the europe-west2 (London) region. We are working with Google to bring the server back online as quickly as possible and will post an update as soon as we have more information.